Unlock your organisation’s potential with our range of UX services.

In order to optimise the user experience of your digital solutions, it’s important to have a well-rounded understanding of what’s currently working – and what’s not. To give you these valuable insights, we run expert audits, customer audits, and UX maturity audits. From this, we can implement improvements or simply pass on our findings and recommendations.

To help you truly understand and ‘get’ your users, our UX experts conduct desk research and user interviews. We also host hands-on workshops and analyse your competitors’ efforts. Based on these insightful exercises, we will deliver detailed user personas, customer journey maps, and key findings and recommendations.

Ultimately, for business success, you need to find the sweet spot where your business objectives and users’ needs align. By mapping these against one another, our UX team will identify opportunities and risks and help you take the best next steps.

Users want consistency, predictability, and familiarity when engaging with any digital solution. As such, our design process fixates on crafting reusable, scalable components that can adapt with your evolving business requirements and user needs.

With access to a panel of two million users across 150 countries, we can quickly recruit people and see how your existing and proposed designs work for them. We’ll give you a succinct, prioritised list of evidence-based recommendations for change.

Sometimes, it’s tricky to know exactly what you want – until you see it. That’s why we find prototyping such a useful, cost-effective step. Once we have an initial design, we can test it – both with stakeholders and the intended users. Then we’ll iterate until we’re confident it’s ready to be released to the world.